Privacy Policy — Oxygena Wellness

Oxygena Wellness ("Oxygena Wellness", "we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Oxygena Wellness mobile application, website, and related services (collectively, the "Services").

Oxygena Wellness provides oxygen therapy booking services, wallet-based payments, and related healthcare service management through our mobile application and platform.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information necessary to provide secure, reliable, and efficient services.

1.1 Information You Provide Directly

When you register or use Oxygena Wellness, we may collect:

• Full name
• Email address
• Phone number
• Account credentials (securely encrypted)
• Booking information
• Wallet and transaction records

This information is provided voluntarily when you:

• Register an account
• Make bookings
• Top up your wallet

1.2 Payment Information

Oxygena Wellness uses a secure wallet system integrated with trusted payment providers such as Midtrans.

• Oxygena Wellness does not store your credit card or banking credentials
• All payment processing is handled securely by Midtrans and their certified payment partners
• We only store transaction references, status, and wallet balances necessary to operate the service

2. How We Use Your Information

We use your information only for legitimate operational purposes, including:

• Creating and managing your account
• Processing oxygen therapy bookings
• Managing wallet balances and transactions
• Sending OTP verification emails
• Preventing fraud and unauthorized access
• Improving service reliability and performance

We do not sell or rent your personal data to third parties.

3. Email Communications

Oxygena Wellness sends transactional emails such as:

• Account Registration (OTP)
• Password reset (OTP)

These emails are essential for service operation and security.

4. Data Storage and Security

Your information is securely stored using:

• Secure cloud infrastructure hosted on Biznet Gio Cloud
• Encrypted communication (HTTPS)
• Access-controlled backend systems
• Secure authentication mechanisms

We implement appropriate technical and organizational safeguards to protect your personal data.

5. Data Sharing and Third-Party Services

We only share data with trusted providers necessary to operate Oxygena Wellness, including:

• Payment processors (Midtrans)
• Cloud infrastructure providers (Biznet Gio Cloud)
• Email delivery providers

We do not share personal data for advertising or resale.

6. Wallet and Transaction Privacy

Oxygena Wellness stores:

• Wallet balance
• Transaction history
• Payment references
• Booking payment status

We do not store sensitive financial credentials.

7. Data Retention

We retain your data only as long as necessary to provide services, maintain records, and comply with legal obligations.

8. Your Rights

You have the right to:

• Access your data
• Update your account information
• Request account deletion
• Contact us regarding your privacy

9. Children's Privacy

Oxygena Wellness does not knowingly collect personal information from children under 13 years of age.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page.

11. Contact Us

Oxygena Wellness
Email: oxygenawellnessdeveloper@gmail.com